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Help & advice

Veelgestelde vragen

Quick answers about plants, livestock, ordering and maintenance. Can't find your question? Just message us.

Aquarium plants

How are your plants grown?

We grow our plants in our own (semi-)submersed tanks, so they are often already used to growing underwater and settle in more easily.

Why are my plants smaller than expected?

Because of the (semi-)submersed growing, our plants are often more compact than emersed-grown plants. They already have underwater leaves, so they keep growing faster in your tank.

Which plants are easy for beginners?

Anubias, Java fern, Vallisneria and Limnophila sessiliflora are great starters. Make sure lighting and nutrients fit.

Do I need CO₂?

Not always. Many plants grow fine without extra CO₂. For demanding (red) plants and carpets it makes a big difference. Light and nutrients always matter.

How do I plant my aquarium plants?
  • Stem plants: remove the lead and plant stems separately.
  • Cryptocoryne and Echinodorus: bury the roots, keep the crown free.
  • Anubias and Java fern: don't bury the rhizome; attach to wood or stone.
  • Mosses: tie or glue onto wood, stone or decor.
When are plants shipped?

Fresh plants arrive every Tuesday or Wednesday. We check and care for them first. Plant orders are held briefly and shipped on Wednesday or Thursday, depending on how busy we are.

Livestock

Do you ship live animals?

Shrimp, snails and crayfish, yes: €7.49, packed in styrofoam with a heat pack when needed. In extreme heat or frost we may delay shipping.

We don't ship fish. Fish are pickup only at our store in Stolwijk.

How do I acclimate new fish or shrimp?
  • Fish: float the closed bag for 15 to 20 minutes, then adjust them gradually to your water.
  • Shrimp: preferably use the drip method.
  • Don't pour the transport water into your tank.
Which fish go well together?

It depends on tank size, water parameters, temperature and behaviour. Not sure? Send us a WhatsApp and we'll help.

Ordering & shipping

What does shipping cost?

Depending on country and order value:

DestinationCost
🇳🇱 Netherlands, under €50€6,95
🇳🇱 Netherlands, €50 to €74.99€3,95
🇳🇱 Netherlands, from €75Free
🇧🇪 Belgium, under €50€7,99
🇧🇪 Belgium, €50 to €99.99€4,95
🇧🇪 Belgium, from €100Free
🇩🇪 Germany€14,99
🦐 Shrimp, snails & crayfish€7,49
🏪 Pickup in StolwijkFree
When will I receive my order?
  • In stock: ships within 1 to 3 business days.
  • Aquarium plants: ship on Wednesday or Thursday, see above.
  • At our supplier: new stock arrives every two weeks; your order joins the next delivery.

Mixed orders ship together once complete. You'll get tracking automatically.

Can I pick up my order?

Yes, for free. Choose pickup in Stolwijk at checkout and wait for our ready-for-pickup confirmation.

What about aquariums and cabinets?

Large, heavy items don't always fit a parcel service. Pick them up or have them delivered by appointment; we agree options and costs in advance.

Returns & damage

Can I return something?

Most unused products in original packaging can be returned within 14 days. Plants, animals and other live or perishable products are excluded.

Email contact@aquania.nl first; returns without a request can't be accepted. Read the full return policy

My order arrived damaged. What now?

Sorry! Let us know within 24 hours via WhatsApp or email, with your order number and clear photos, and we'll find a solution.

Care & maintenance

How often should I change water?

20 to 30% weekly is a good starting point for most tanks, depending on stocking, plants and water parameters.

What can I do about algae?

Algae usually means light, nutrients, CO₂ and maintenance are out of balance. Check those four, and send us a photo on WhatsApp for advice.

Do you offer aquarium maintenance?

Yes: custom maintenance and aquascaping, one-off or recurring. See our aquarium service

Store & contact

Where is the store and when are you open?

Wijdstraat 3, 2821 AN Stolwijk
Thursday to Saturday, 10:00 to 17:00.

Fish are sold in store only.

How do I contact you?

Via WhatsApp for quick questions, or email contact@aquania.nl.

Can't find your question?

We're happy to help. Message us, email us or visit us in Stolwijk.